Office Associate - Account Maintenance

About the role

The Illinois Department of Human Services is hiring one Office Associate (skill option Keyboarding) in Springfield, IL, within the Office of Fiscal Services, Bureau of Collections, Field Recovery - Account Maintenance. The position is full-time, salaried, 8:30 am to 5:00 pm Monday to Friday with a one-hour unpaid lunch, and requires reporting to the headquarters as needed depending on operational need. Applicants must apply electronically through the State of Illinois online application system.

Key responsibilities

• Format and keyboard letters and memoranda responding to inquiries from clients, attorneys, local offices, legislators and other staff about recoupment and recovery of overpayments
• Maintain files on a personal computer tracking correspondence, Overpayment Changes/Adjustment forms, phone calls and reports received in the Account Maintenance Unit
• Review, evaluate, sort and classify incoming correspondence
• Control daily and special reports from the Comptroller Offset System and the department's mainframe on overpayment accounts
• Answer telephone calls, transcribe answering machine messages and route calls to the unit or other staff
• Perform other duties within the scope of the listed duties

Required profile

• High school level knowledge, skill and mental development
• Two years of office experience
• Ability to keyboard accurately at 45 wpm
• Applicants must be authorized to work in the United States on a full-time basis; the state does not sponsor visas

What we offer

• Anticipated salary of $4,144-$5,429 per month ($49,728-$65,148 per year)
• Pension program and competitive group insurance (health, life, dental, vision)
• 12 paid sick days, 13 paid holidays, 10-25 paid vacation days and 3 paid personal business days
• Flexible work schedules when available, 12 weeks of paid parental leave and a deferred compensation program
• Optional pre-tax programs, GI Bill benefits for veterans and a 5% salary differential for bilingual positions