Mission IT Lead

About the role

CACI is seeking a Mission IT Operator Lead for a regular long-term assignment. The role keeps the Mission IT team aligned with service level agreements, trains new personnel and coordinates with enterprise partners and multi-agency customers. It requires a non-standard schedule, including 12-hour shifts for 24x7 operations, and no travel.

Key responsibilities

• Ensure the Mission IT team meets all service level agreements (SLAs)
• Train incoming Mission IT personnel and maintain documentation such as SOPs, staff knowledge bases and training materials
• Coordinate and communicate with enterprise partners and multi-agency customers
• Work weekends and holidays, including 12-hour shifts, to support 24x7 operations
• Interface with government and partner country senior leadership, system operators and engineers during scheduled and unscheduled events
• Provide metrics for enterprise tracking from enterprise and legacy management systems
• Assist the team with triage, research and resolution of basic incidents and requests about application software and infrastructure
• Maintain the mission schedule for minimum manning, track access and admin permissions, and input OCONUS allowances monthly
• Review and approve timesheets bi-monthly and expense reports as needed

Required profile

• Active TS/SCI clearance with background and polygraph adjudication within the past 4 years
• AA degree in a related technical discipline, or equivalent of 3-5 years of direct experience
• DODI 8570.01-M IAT Level II certification and Security+ certification
• Customer service and support experience
• Excellent oral and written communication skills

Required skills

• Understanding of ITIL service management best practices
• Broad knowledge of high-priority systems across a multi-location enterprise
• Basic understanding of Windows and Linux, Active Directory, network infrastructure, hardware and desktop virtualization
• Experience with PowerPoint, Excel, OneNote and Microsoft Word

Nice to have: SOP documentation experience, scheduling experience, virtualization tools such as VMware, Enterprise Management Systems such as ServiceNow, ITILv4 or Agile certification, RedHat certification, and system administration experience.

What we offer

• Proposed pay range of $79,000 - $166,000, depending on location, experience and skills
• Healthcare, wellness, financial, retirement, family support, continuing education and time-off benefits
• Flexible time off benefit and learning resources