Medspa Sales Specialist

About the role

We are seeking a Medspa Sales Specialist to join a boutique private practice that blends aesthetics, functional medicine, and sexual health. This full‑time remote position focuses on converting inbound leads into booked appointments through a high‑touch, concierge‑style sales experience.

Key responsibilities

• Serve as the primary contact for new leads via calls, texts, emails, and approved channels.
• Respond quickly to inquiries about services, pricing, availability, and next steps.
• Build rapport, understand patient needs, and recommend appropriate next steps.
• Educate leads on services and guide them toward consultations or appointments.
• Follow up consistently with leads who have not yet booked and re‑engage older or inactive leads.
• Convert qualified leads into booked consultations while delivering a premium experience.
• Manage leads and updates within the Symplast EMR/CRM pipeline, tracking interactions, objections, outcomes, and bookings.
• Maintain fast response times, ensure no qualified lead is missed, and coordinate with the Patient Concierge & Appointment Coordinator.
• Escalate clinical questions to the appropriate team and uphold strict HIPAA, confidentiality, and security protocols.

Required profile

• 2+ years of experience in healthcare sales, medical aesthetics sales, med spa sales, patient acquisition, or a related inside‑sales environment.
• Proven track record converting inbound leads into consultations, appointments, or sales.
• Strong verbal and written English communication skills with a confident, professional phone presence.
• Ability to discuss sensitive sexual health topics with empathy and accurate clinical terminology.
• Comfortable working remotely toward measurable KPIs such as response time, booked appointments, conversion rate, and follow‑up completion.

Required skills

• Symplast EMR/CRM (or comparable EMR/CRM platforms).
• CRM pipeline and lead‑management systems.
• VoIP/call management and secure messaging tools.
• Google Workspace or Microsoft 365 for documentation and scheduling.

What we offer

• Competitive pay rates (15 000–18 000 ZAR, approx. $935–$1 100).
• Consistent hours with a predictable workload (Monday‑Thursday 10 am‑6 pm ET, Friday 10 am‑5 pm ET).
• Fully remote work with long‑term growth potential.
• Direct collaboration with the founder and clinical team, making a real impact.
• Supportive and inclusive environment and opportunity to advance into senior patient‑acquisition or sales leadership roles.