Medical Support Assistant (Medical Receptionist)

About the role

CVP (Customer Value Partners) is seeking Medical Support Assistants to support Community Care scheduling operations for the Veterans Health Administration (VHA) VISN 20. This remote position involves coordinating healthcare services between Veterans, VA facilities, and community providers to ensure timely and effective patient care.

Key responsibilities

• Perform receptionist and administrative duties, including appointment scheduling, customer service, document handling, and clinic support activities.
• Coordinate Community Care consults from intake through completion, communicating with Veterans and healthcare providers.
• Schedule appointments accurately using VA scheduling systems and ensure timely completion according to required standards.
• Review active and pending consults, waiting lists, and communication records to maintain accuracy.
• Support clinic access plans by adjusting appointments and coordinating alternative arrangements when required.
• Verify patient identity using approved procedures and maintain accurate demographic information.
• Collect, update, and process insurance information to support healthcare revenue operations.
• Maintain accurate documentation in CPRS and Electronic Health Record Modernization (EHRM) systems.
• Handle phone calls, messages, patient concerns, and requests while following privacy procedures.
• Protect confidential patient information in accordance with HIPAA, Privacy Act, and federal regulations.

Required profile

• High School Diploma or GED with at least one year of experience in a complex clinical or healthcare administrative environment.
• Advanced knowledge of medical terminology and experience with VA scheduling systems (CPRS, EHRM) preferred.
• US citizenship required and ability to work independently in a remote environment.

Required skills

• VA scheduling systems (CPRS, EHRM)
• Electronic Waiting List
• Medical terminology
• Basic computer skills

What we offer

• Medical insurance
• Health & Wellness allowance of $5.09 per hour (prorated)