Legal Operations Director

About the role

This is a senior leadership position responsible for building and scaling a modern legal operations function within a fast‑growing enterprise. The role combines strategic planning, technology implementation, and process innovation to deliver efficient legal services across the organization.

Key responsibilities

• Design, launch and lead the Legal Operations function, creating scalable systems, processes and operational strategies.
• Partner with legal leadership on strategic planning, budgeting, quarterly business planning and cross‑functional alignment.
• Own and administer legal technology platforms, including contract lifecycle management, workflow automation and AI‑enabled solutions.
• Design and optimize legal intake, matter management, ticketing, triage and self‑service workflows.
• Develop and maintain knowledge repositories, templates, playbooks and process documentation.
• Evaluate, implement and manage new legal tech, automation, analytics and workflow tools.
• Define, track and report on KPIs such as throughput, cycle times, backlog, service levels and risk metrics.
• Lead change‑management initiatives, including communication, training and adoption strategies.
• Manage vendor relationships, outside counsel and alternative service providers while optimizing costs.
• Support strategic transactions, including virtual data‑room management for M&A, financing and other corporate initiatives.

Required profile

• 8+ years of legal operations experience in high‑growth technology, SaaS or professional‑services environments.
• Proven ability to build and scale legal operations functions.
• Strong collaboration skills with legal, finance, sales, procurement, security and product teams.
• Data‑driven mindset with experience measuring and reporting operational performance.
• Excellent communication and change‑management capabilities.

Required skills

• Experience with contract lifecycle management systems.
• Proficiency in workflow automation tools.
• Familiarity with AI‑enabled legal technology solutions.