Leasing Professional – Community Marketing & Resident Services

About the role

This position coordinates a community’s marketing, leasing, and renewal strategies to meet occupancy, revenue, and resident‑retention goals. It supports multiple properties across the San Francisco/Peninsula region and requires travel, strong communication, and a customer‑service mindset.

Key responsibilities

• Conduct tours, qualify prospects, process applications, run credit and background checks, and manage lease signing and move‑in packages.
• Inspect apartments before move‑in, schedule maintenance, and ensure units are ready for residents.
• Develop and execute short‑ and long‑term marketing plans, including resident referral, employer outreach, and online advertising on platforms such as Craigslist and Facebook.
• Use property‑management software to track availability, record leasing activity, and maintain resident data.
• Maintain show‑unit standards, coordinate with maintenance, and prepare the leasing office for daily operations.
• Follow up with prospects and new residents via email, calls, and thank‑you notes to ensure satisfaction and secure lease renewals.
• Respond promptly to resident and owner inquiries, escalating issues as needed.

Required profile

• Strong communication, organization, and relationship‑building abilities.
• Valid driver’s license (required for operating a golf cart on property).
• All state and local licensing or certification requirements for leasing professionals.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Required skills

• OneSite property‑management software.
• Yardi property‑management software.
• Internet marketing tools such as Craigslist, Facebook, and email platforms.

What we offer

• Competitive medical, dental, vision, disability, and life insurance with low employee‑only costs.
• Generous paid time off: 15 vacation days, 4 personal days, 10 sick days, 11 holidays, plus birthday off after one year.
• Housing discount at Greystar‑managed communities (subject to availability).
• Six‑week paid sabbatical after ten years of service.