L&D Specialist - Sales Excellence

About the role

The Learning & Development Specialist – Sales Excellence is an individual contributor role that builds sales capability for Vertage’s North America Sales and Customer Success teams. Reporting to the Global Head of Learning & Development, you will own the end‑to‑end Sales Excellence curriculum, from new‑hire onboarding to advanced consultative selling, negotiation and account management.

Key responsibilities

• Execute the global L&D strategy for the Sales and Customer Success community within Vertage’s governance framework.
• Design, build and continuously refresh the Sales Excellence curriculum covering onboarding, core sales skills, consultative and solution selling, negotiation, account management and coaching.
• Facilitate in‑person and virtual workshops, certification programs and blended learning journeys that combine live facilitation, digital content and on‑the‑job application.
• Partner with sales leaders to diagnose skill gaps, conduct needs analysis and deliver targeted interventions.
• Coach sales managers and sellers 1:1 or in small groups to embed new capabilities and foster a coaching culture.
• Define and track impact metrics (conversion rate, win rate, pipeline velocity, revenue per seller) and use data to improve learning effectiveness.
• Manage the learning calendar, content library on KnowHow and other platforms, and oversee external content providers and vendors.
• Collaborate with People & Culture, Customer Success, Marketing, Strategy, Product and Business Office to ensure consistent messaging and product knowledge.

Required profile

• Proven track record designing and delivering sales training, enablement or capability programs, preferably in a matrixed, multinational environment.
• Background in sales, sales enablement or sales leadership providing first‑hand insight into seller needs.
• Bachelor’s degree or equivalent experience; professional qualification such as ATD CPTD is preferred.
• Experience measuring training impact and ROI against commercial metrics.

Required skills

• LMS platforms
• Virtual facilitation tools
• AI‑enabled learning technologies
• Instructional design expertise