IT Support Technician Consultant (Contract)

About the role

Daley And Associates is looking for an experienced L2 IT Support Technician to join their professional services team on a 6‑month contract. You will provide hands‑on technical assistance to internal users, ensuring smooth day‑to‑day technology operations in a fast‑paced office environment.

Key responsibilities

• Deliver Tier 1 and Tier 2 support via phone, email, remote tools, and on‑site visits.
• Troubleshoot Windows 10/11 workstations, laptops, printers, mobile devices and peripherals.
• Install, configure and maintain desktop hardware and software.
• Support Microsoft 365 applications (Outlook, Teams, Word, Excel, OneDrive).
• Create, modify and disable user accounts in Active Directory and Microsoft 365.
• Assist with employee onboarding/offboarding, including workstation setup and equipment deployment.
• Diagnose network connectivity, VPN, Wi‑Fi, printer and shared‑resource issues.
• Document incidents and resolutions in the ticketing system and escalate complex cases when needed.
• Participate in hardware refreshes, software deployments and other IT initiatives.
• Maintain an accurate inventory of IT assets.

Required profile

• Minimum 2 years of experience in IT Support, Help Desk, Desktop or Technical Support.
• Strong background supporting Windows 10/11 environments.
• Hands‑on experience with Microsoft 365 and Active Directory administration.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
• Experience with IT ticketing platforms such as ServiceNow, Jira or Zendesk.
• Excellent troubleshooting, communication and customer‑service abilities.
• Ability to prioritize multiple requests and work independently.

Required skills

• Windows 10/11
• Microsoft 365
• Active Directory
• TCP/IP, DNS, DHCP, VPN, Wi‑Fi
• ServiceNow, Jira, Zendesk (or similar ticketing tools)
• Microsoft Intune, SCCM, Autopilot (preferred)
• Azure AD (Microsoft Entra ID) (preferred)
• PowerShell (basic)
• CompTIA A+, Network+ (or equivalent certifications)

What we offer

• 6‑month consulting engagement
• Hourly rate between $40 and $50
• Opportunity to work with a professional services IT team in a dynamic office setting