IT Functional Analyst - Laboratory Operations & Digital Solutions

About the role

Applied Materials is looking for an experienced Functional Analyst to support business-critical IT operations systems, applications and digital solutions used across its global semiconductor lab network. The role partners with business stakeholders, lab users, engineering teams and IT organizations to deliver application enhancements, user onboarding, equipment connectivity, mobility solutions and security initiatives, ensuring reliable and secure lab IT services.

Key responsibilities

• Gather, analyze and document business requirements, turn them into functional specifications and user stories, and coordinate UAT, deployments and post-implementation support
• Support day-to-day lab IT operations, onboarding of new labs and users, asset tracking, resource scheduling and operational procedures
• Provide functional support for tablets, mobile devices, barcode scanning and printers/scanners, including onboarding, configuration and lifecycle management
• Support equipment connectivity and integration, troubleshooting data flow issues and documenting interfaces
• Manage lab application security, user provisioning, access reviews, audit readiness and security controls
• Act as liaison between lab users and technical teams, run workshops, communicate change roadmaps and develop training materials
• Support users across regions and time zones, incident triage, performance monitoring and planned maintenance

Required profile

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business or a related discipline
• 5+ years of experience as a Functional Analyst, Business Analyst, Application Analyst or IT Operations Analyst
• Experience supporting enterprise applications and operational systems, and with cross-functional, geographically distributed teams
• Ability to balance operational support with project and enhancement work

Preferred qualifications

• Experience with Semiconductor Labs, engineering labs, R&D or manufacturing operations
• Knowledge of ServiceNow, Jira, Agile and ITIL
• Experience with user access management, security controls, compliance, mobile devices, barcode technologies and equipment integrations
• Experience supporting global, multi-site operations

What we offer

• Salary of $115,000 to $158,500
• Comprehensive benefits package, with possible eligibility for a bonus and stock award program
• 10% travel time; relocation not eligible