IT Functional Analyst – Lab Operations & Digital Solutions

About the role

Applied Materials is seeking an experienced Functional Analyst to support business‑critical semiconductor lab IT operations, applications and digital solutions across global engineering, research, development and manufacturing labs.

Key responsibilities

• Support business‑critical applications and digital solutions used across semiconductor lab operations.
• Gather, analyze and document business requirements from lab and engineering stakeholders.
• Partner with development teams, system administrators and vendors to implement system enhancements.
• Coordinate user acceptance testing, deployments and post‑implementation support activities.
• Support incident management, problem resolution and service request fulfillment.
• Drive continuous improvement initiatives that enhance operational efficiency, user experience and system reliability.
• Provide day‑to‑day operational support for lab IT systems, asset tracking, resource scheduling and workflow automation.
• Manage mobility and endpoint solutions, including tablets, mobile devices, barcode scanners and printers.
• Support equipment connectivity, onboarding of new lab equipment and integration with enterprise applications.
• Ensure lab application security, user provisioning, role‑based access controls and compliance with corporate security policies.
• Engage with global stakeholders, facilitate workshops, communicate system changes and support change‑management activities.

Required profile

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business or a related discipline.
• 5+ years of experience as a Functional Analyst, Business Analyst, Application Analyst or IT Operations Analyst.
• Experience supporting enterprise applications and operational systems.
• Strong analytical, troubleshooting and problem‑solving abilities.
• Excellent communication, stakeholder management and collaboration skills.
• Ability to work with cross‑functional and geographically distributed teams.

Required skills

• ServiceNow
• Jira
• Agile methodologies
• ITIL‑based support processes
• Cloud‑based application platforms
• Enterprise integrations