IT Asset Coordinator (Onsite)

About the role

Dentsu's Americas Enterprise Technology team manages about 2,500 device deployments and 1,500 returns each year across the United States. The IT Asset Coordinator owns the end-to-end lifecycle of IT hardware in Technology Operations, from procurement and inbound receiving through staging, deployment and disposition. This is a fully onsite, permanent position in the New York office, Monday to Friday 8:00 AM to 5:00 PM ET.

Key responsibilities

• Receive, inspect and log incoming IT hardware, verify shipments against purchase orders and escalate discrepancies
• Clean, image and stage devices, pack and label them for outbound delivery
• Maintain real-time inventory records, run cycle counts and reconcile physical stock with system records
• Update the CMDB (ServiceNow or equivalent) with asset status, location and assignment; training provided
• Submit and track purchase orders, coordinate with vendors and support annual hardware planning
• Coordinate outbound shipments, carrier scheduling and documentation, and manage returns of off-boarded, replaced or damaged equipment
• Keep accurate records, give regular status updates and support audit requests with asset reports

Required profile

• High school diploma or equivalent; associate's or bachelor's degree a plus
• 1-3 years of experience in IT asset management, warehouse operations or a related field
• Hands-on experience with shipping and receiving and inventory management (cycle counts, stock reconciliation)
• Familiarity with carrier platforms such as FedEx or UPS, and comfort working in an asset depot environment
• Ability to lift and carry items up to 50 lbs regularly

Required skills

• Microsoft Excel for inventory tracking and reporting
• Attention to detail and reliability with minimal supervision
• Preferred: experience with an asset management or CMDB system (ServiceNow, Cherwell), laptop staging and imaging, ITIL asset practices, CompTIA A+ certification

What we offer

• Annual salary range of $34K-$50K
• Medical, vision and dental insurance, life insurance, and short- and long-term disability insurance
• 401k, flexible paid time off, at least 15 paid holidays per year, paid sick and safe leave, and paid parental leave