Internal Service Advisor – Automotive Service

About the role

Infiniti of Charlotte is seeking a motivated Internal Service Advisor to support its fast‑paced service department. The role acts as the communication hub between technicians, advisors, parts, and management to ensure efficient workflow and timely vehicle repairs.

Key responsibilities

• Open and manage internal repair orders.
• Dispatch work efficiently to technicians and monitor shop progress.
• Coordinate with the parts department to secure timely parts availability.
• Maintain accurate documentation, repair order notes, and warranty processing.
• Support quality control, vehicle status tracking, and technician productivity.
• Assist with used‑car shop efficiency and overall shop flow improvements.

Required profile

• Previous automotive service or service advisor experience preferred.
• Strong communication and organizational abilities.
• Ability to multitask in a fast‑paced environment.
• Team‑oriented attitude with attention to detail.
• Basic understanding of automotive repair processes.

Required skills

• Familiarity with CDK software (preferred).

What we offer

• Competitive compensation with growth opportunities.
• Paid training and supportive team environment.
• Health, dental, and vision benefits.
• 401(k) retirement plan.
• Paid vacation and employee discounts.