Inside Sales/Customer Service Representative

About the role

The Inside Sales/Customer Service Representative will manage customer accounts, process orders, and provide technical solutions for industrial hose, gasket and piping products. This onsite position involves daily phone and internet communication with customers and vendors to ensure satisfaction and timely delivery.

Key responsibilities

• Sell industrial hose, gasket and piping products while maintaining existing customer accounts.
• Take orders via phone and online platforms and enter them into the company’s order system.
• Prepare quotes, highlight product features, and communicate pricing and credit terms.
• Estimate delivery dates based on production schedules, inventory levels and shipping logistics.
• Investigate and resolve customer issues related to deliveries and product specifications.
• Collaborate with account managers to keep account information up‑to‑date and generate business transaction reports.

Required profile

• High school diploma or equivalent; associate degree or higher preferred.
• Ability to work in a fast‑paced, high‑volume environment.
• Basic understanding of engineering principles and familiarity with fabrication processes.

Required skills

• Proficiency with Microsoft Office applications, especially Word and Excel.
• Experience using SolidWorks or similar solid‑modeling software.
• Knowledge of industrial hose, gasket and piping products.
• Understanding of welding and fabrication concepts.