Inside Sales & Scheduling Coordinator (Remote, US Time)

About the role

A growing U.S.-based home-improvement and outdoor construction company is hiring its first international employee, a fully remote Inside Sales & Scheduling Coordinator. The owner spends most of his day visiting homeowners, so new leads can go cold while he is on the road. You will be the friendly voice on the phone, making sure every lead gets a fast call, a clear answer and either a booked consultation or a polite close-out. This is an independent contractor position, working US Eastern business hours (9am–5pm or 10am–6pm ET).

Key responsibilities

• Lead response and appointment setting: call inbound leads immediately, learn about each homeowner's project and check that it fits, then book qualified homeowners into the owner's calendar for an in-home consultation.
• Follow up repeatedly on leads who have not picked up or committed, until they book or are ruled out, and politely close out leads for services the company does not offer.
• Inbound calls: answer incoming calls once the line goes live, up to around 10 per day in peak season, and route calls from existing clients, including frustrated ones, to the right team member.
• Admin support for the first 2-3 months: complete simple back-office tasks such as filling in online forms and routine calls such as requesting and filing documents, finishing tasks the same day (these duties will move to a separate hire later).
• Inside sales in the longer term: follow up with homeowners the owner has already met to check where they are in their decision, and possibly call local businesses that could refer work to the company.

Required profile

• Excellent spoken and written English.
• Experience in phone-based customer support, appointment setting or inside sales, ideally with US or Canadian customers.
• Comfortable calling leads repeatedly and staying calm with frustrated customers, escalating the right way.
• Self-starter who can organise their own day, handle uncertainty and know when to ask for help.
• Comfort with repetitive work and availability for full-time US Eastern hours.
• Nice to have: experience juggling calls with admin work such as spreadsheets and data entry, familiarity with VoIP/softphone tools and CRMs, and an interest in home improvement or construction.

Required skills

• Reliable high-speed internet and a quiet workspace.
• Good USB headset (one can be provided); phone software is paid for by the company.

What we offer

• Fully remote, independent contractor agreement, 8 hours a day on US Eastern time with some flexibility.
• Long-term opportunity for the right person.