Inside Sales Representative - Mechanical Products Group

About the role

We are seeking an energetic, self‑driven individual to support the Mechanical Products Group with technical sales and customer service. The role involves assisting the outside sales staff, handling technical inquiries, and providing product expertise for pumps, blowers, filtration, heat exchangers, and steam equipment.

Key responsibilities

• Provide outstanding service to customers and support outside sales staff with mechanical equipment orders.
• Answer telephone calls and respond to customer correspondence regarding technical product questions.
• Engage in technical discussions to identify correct products and advise on substitutions or modifications.
• Select and specify products based on customer applications and design requirements.
• Collaborate with service technicians, managers, or manufacturers to resolve complex technical problems.
• Prepare detailed product quotations, including price, discount, and shipping charges.
• Inform customers about pricing, back‑orders, delivery status, and provide tracking information.
• Obtain purchase order numbers or credit‑card information and coordinate with Accounting to resolve invoicing issues.
• Attend sales meetings and educational activities to stay current on product developments.

Required profile

• Associate’s Degree or equivalent, or two to four years of related experience.
• Bachelor’s degree in an engineering program is preferred.
• Working knowledge of mechanical systems, positive displacement pumps, and filtration.
• Ability to read, analyze, and interpret technical drawings and write business correspondence.
• Strong numerical skills for calculating discounts, commissions, and metric conversions.

Required skills

• Positive displacement pumps (internal gear and vane pumps).
• Filtration systems and mechanical equipment.
• Reading and interpreting technical drawings.
• Microsoft Office suite (Word, Excel, etc.).
• Prophet 21 ERP system.