Identity & Driver Credential Specialist 1 (MSA) – Forest Park

About the role

The Georgia Department of Driver Services is seeking an Identity & Driver Credential Specialist 1 (MSA) to join its team in Forest Park. In this full‑time position you will assist residents with licensing, identification, and related services while delivering courteous, accurate customer support.

Key responsibilities

• Issue learner’s permits, driver licenses, and state identity cards in compliance with Georgia law.
• Convert out‑of‑state licenses and assist newcomers with credential transitions.
• Administer written and road tests for first‑time drivers.
• Handle high‑volume customer interactions, including irate or distressed patrons.
• Serve as a team lead for lower‑level staff when required.

Required profile

• Strong commitment to public service and customer satisfaction.
• Dependable, motivated, and able to work quickly and accurately.
• Excellent interpersonal skills for interacting with a diverse population.
• Patience and attention to detail in a fast‑paced environment.

Required skills

• Customer service experience.
• Ability to follow established guidelines and procedures.

What we offer

• Annual salary of $32,000 plus a $3,500 supplement.
• Comprehensive benefits package for all career stages.
• Opportunities for internal mobility and career advancement within DDS.