HVAC Specialist (Water Source Heat Pumps/Geothermal)

About the role

Bosch is looking for a knowledgeable, customer-focused HVAC Specialist in Albuquerque to provide expert phone and email-based troubleshooting and application support for residential and commercial water-source heat pumps, geothermal, air-conditioning and heat pump systems. You will support contractors, dealers, engineers, architects and homeowners with timely, accurate technical solutions. The role is primarily office and computer-based, with flexibility to work from home, and occasional domestic and international travel.

Key responsibilities

• Provide troubleshooting and application support by phone and email to external customers and internal teams (Customer Service, Sales).
• Collaborate with Product Management, Quality, Risk Assessment, Warranty and Returns teams to resolve technical issues and support continuous improvement.
• Assist with new product introductions by reviewing technical materials, and develop documentation and training resources, including technical videos.
• Represent the company in complaints and technical investigations, providing detailed root cause analysis.
• Maintain electronic records of customer interactions and manage departmental email.
• Perform on-site field troubleshooting as needed, including occasional travel for training or service support.
• Support peers and share expertise, and be available for after-hours support during critical rollouts or escalations.

Required profile

• 3+ years of hands-on experience in HVAC technical support or a related role.
• Strong understanding of HVAC systems, including air-to-air heat pumps, water source heat pumps and geothermal, in residential and commercial settings.
• High school diploma or equivalent; NATE or EPA certification is a plus.
• Excellent problem-solving, communication and phone skills, and strong organizational skills and attention to detail.
• U.S. work authorization; future sponsorship is not available.

Required skills

• System piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits and compressors.
• Microsoft Office Suite (Word, Excel, Access, Outlook); experience with MAS500 or SM+ is a plus.

What we offer

• Base salary range of $65,000 - $80,000, depending on experience and role factors.
• Health, dental and vision plans, HSA and flexible spending accounts.
• 401(k) with employer match, wellness programs, life insurance and long-term disability.
• Paid time off and parental leave.