HVAC Specialist (Water Source Heat Pumps / Geothermal)

About the role

Bosch is looking for a knowledgeable, customer-focused HVAC Specialist to provide phone and email-based troubleshooting and application support for residential and commercial water-source heat pumps, geothermal, air-conditioning and heat pump systems. You will support contractors, dealers, engineers, architects and homeowners with timely, accurate technical solutions. The position is based in Canton Township and is open to indefinite U.S. work-authorized candidates only.

Key responsibilities

• Provide troubleshooting and application support by phone and email to external customers and internal teams (Customer Service, Sales).
• Collaborate with Product Management, Quality, Risk Assessment, Warranty and Returns teams to resolve technical issues and support continuous improvement.
• Assist with new product introductions by reviewing technical materials and creating documentation and training resources, including technical videos.
• Represent the company in complaints and technical investigations, giving detailed root cause analysis.
• Maintain electronic records of customer interactions and manage departmental email.
• Perform on-site field troubleshooting as needed, including occasional domestic and international travel for training or service support.
• Support peers and stay flexible for after-hours support during critical rollouts or escalations.
• Work from the office or home using company systems as directed by the supervisor.

Required profile

• 3+ years of hands-on experience in HVAC technical support or a related role.
• Strong understanding of HVAC systems, including air-to-air heat pumps, water source heat pumps and geothermal, in residential and commercial settings.
• High school diploma or equivalent; NATE or EPA certification is a plus.
• Excellent problem-solving, communication and phone skills, and strong organizational skills and attention to detail.
• A REAL ID or passport is required for travel; future work authorization sponsorship is not available.

Required skills

• System piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits and compressors.
• Microsoft Office Suite (Word, Excel, Access, Outlook); experience with MAS500 or SM+ is a plus.

What we offer

• Base salary range of $65,000 - $80,000, depending on experience, role complexity and location.
• Health, dental and vision plans, HSA and flexible spending accounts.
• 401(k) with employer match, wellness programs, life insurance and long-term disability.
• Paid time off and parental leave.