HR Services Manager – Talent Acquisition Operations

About the role

Mastercard’s Talent Acquisition Operations team delivers a seamless hiring experience across North America and Latin America. As the HR Services Manager you will lead the regional operations, ensuring efficient support from interview scheduling through Day 1 onboarding while driving continuous improvement.

Key responsibilities

• Lead the NAM/LAC Talent Acquisition Operations team, providing day‑to‑day leadership, coaching and performance management.
• Ensure successful execution of hiring support services throughout the recruitment lifecycle.
• Drive operational excellence through standardized processes, governance and service‑level expectations.
• Partner with Talent Acquisition, HR, Legal, Compliance, Technology and business stakeholders to deliver a seamless hiring experience.
• Manage workforce capacity, workload balancing and resource planning for the regional team.
• Identify and implement process simplifications, automation and continuous‑improvement initiatives.
• Monitor operational performance, service metrics and stakeholder feedback, addressing risks and escalations.
• Support executive hiring, acquisitions, audits and other specialized initiatives.
• Foster a culture of accountability, collaboration and continuous improvement.
• Collaborate with broader NHS teams to ensure an integrated hiring experience.

Required profile

• Experience leading Talent Acquisition Operations, HR Operations or shared‑services teams.
• Proven ability to manage teams and deliver results in a fast‑paced, matrixed, multinational environment.
• Strong operational, analytical and problem‑solving skills with a focus on service excellence.
• Track record of implementing process enhancements and standardization initiatives.
• Ability to build effective partnerships with Talent Acquisition, HR and business functions.
• Excellent leadership, communication, coaching and change‑management capabilities.
• Data‑driven decision‑making using service metrics and operational insights.
• Demonstrated capacity to manage multiple priorities, escalations and deadlines while maintaining high service quality.

Required skills

• Advanced proficiency with Microsoft Excel.
• Strong skills in Microsoft Word.
• Competent use of Microsoft Outlook.

What we offer

• Competitive base salary with potential annual bonus.
• Comprehensive insurance coverage (medical, dental, vision, life, disability).
• Flexible spending and health‑savings accounts.
• Generous paid leave, including parental, bereavement and vacation time.
• 401(k) plan with company match.
• Fitness reimbursement or on‑site facilities.
• Eligibility for tuition reimbursement.