High-end Retail Customer Operations Manager

About the role

Join a world‑renowned luxury retailer as the High‑end Retail Customer Operations Manager on Fifth Avenue in New York City. You will oversee every aspect of customer service and store operations, ensuring the shopping experience meets the highest standards of luxury. This role offers the opportunity to lead a team serving an elite clientele in one of the most prestigious retail locations worldwide.

Key responsibilities

• Manage daily store operations, including staffing, scheduling, and visual merchandising.
• Oversee customer service standards, handling escalations and ensuring personalized experiences.
• Coordinate inventory control, stock replenishment, and loss‑prevention initiatives.
• Develop and implement operational procedures that align with luxury brand guidelines.
• Analyze performance metrics and drive continuous improvement across all touchpoints.

Required profile

• Proven track record in retail operations management, preferably within the luxury sector.
• Strong leadership skills with experience managing diverse teams.
• Excellent communication and interpersonal abilities to interact with high‑net‑worth customers.

Required skills

What we offer

• Competitive part‑time compensation with a minimum salary of $4,900 per month.
• Opportunity to work in a flagship location on Fifth Avenue.
• Access to premium brand training and development programs.