Helpdesk Administrator

About the role

Huntress is hiring a Helpdesk Administrator to join its IT Operations team and support employees across a global remote environment. The role serves as the primary contact for internal technical issues, covering hardware and software troubleshooting, helpdesk ticket management, IT documentation, asset tracking, and basic security support.

Key responsibilities

• Use remote‑support tools to diagnose, troubleshoot, and resolve employee technical issues.
• Monitor, manage, and respond to helpdesk tickets within expected timelines.
• Troubleshoot hardware malfunctions and software‑related problems.
• Assess technical issues and escalate tickets when necessary.
• Maintain and update IT documentation, user guides, and troubleshooting resources.
• Collaborate with IT colleagues on complex issues, projects, and technology initiatives.
• Share technical knowledge and contribute to team discussions.
• Track IT assets, software licences, and equipment warranties.
• Recommend equipment upgrades or replacements when required.
• Follow security policies and procedures and identify potential helpdesk‑related risks.

Required profile

• Strong troubleshooting skills and efficient problem‑solving ability.
• Good understanding of corporate IT security best practices.
• Excellent communication and interpersonal skills.
• Ability to explain technical information to both technical and non‑technical users.
• Strong time‑management and organizational skills.
• Foundational knowledge of Windows 10/11 and macOS.
• Experience with Google Workspace.
• Basic understanding of IT security principles and common cybersecurity threats.
• Ability to work effectively in a fully remote environment.
• Comfortable learning and using remote communication, collaboration, and support tools.

Required skills

• Windows 10/11
• macOS
• Google Workspace
• CompTIA A+
• Remote‑support tools

What we offer

• Fully remote work environment.
• Paid time off, vacation, sick leave, and holidays.
• 12 weeks of paid parental leave.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company contribution.
• Life and disability insurance.
• Stock options for full‑time employees.
• $500 home‑office setup reimbursement.
• Education and professional development support.
• Monthly digital reimbursement allowance.
• Access to coaching and professional growth platforms.