Growth Lead – Strategic Customer Management

About the role

Column’s Growth team drives strategic customer relationships for its banking‑as‑a‑service platform. As a senior member you will own the end‑to‑end customer journey, from onboarding through expansion, acting as a trusted advisor and advocate for high‑impact fintech clients.

Key responsibilities

• Define and implement customer‑facing strategy, processes, playbooks and systems to scale the Growth function.
• Manage the full lifecycle of strategic accounts, coordinating onboarding, implementation, ongoing management and expansion.
• Build and nurture cross‑functional relationships within client organizations, creating advocates and uncovering new use cases.
• Identify challenges and growth opportunities, collaborating with internal teams (Executive, Engineering, Sales, Compliance, Product) to deliver solutions.
• Provide market feedback and insights to shape Column’s product roadmap and go‑to‑market motions.

Required profile

• 5+ years of experience in consulting, private equity, investment banking, VC or similar, with operating experience in early‑stage companies.
• Strong analytical and critical‑thinking abilities, comfortable navigating ambiguous environments.
• Excellent project‑management skills and ability to coordinate multiple internal stakeholders.
• Persuasive communication style, turning skeptics into champions.
• Curiosity about financial‑technology and payments ecosystems.

What we offer

• Comprehensive health, dental and vision coverage (100% covered for employee and dependents).
• Family planning and fertility benefits up to $20,000.
• Monthly rent subsidy up to $2,000 for nearby residents.
• 401(k) with brokerage options.
• Flexible time‑off, sabbatical after 5 years, and paid parental leave.
• Catered meals, commuter benefits and regular team‑building events.