Global Product Support (GPS) Engineer

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Global Product Support (GPS) Engineer in Santa Clara, CA. The role covers the full lifecycle of new products: startup support, product manuals, field issue management and spare parts coordination. It is a full-time position with travel of about 10% of the time.

Key responsibilities

• Develop procedures and Best Known Methods (BKMs) to service new products, and contribute to the FMECA process
• Take part in or own first-chamber Build & Test in the Apps lab, and solve issues with Engineering
• Work with Manufacturing on procedures and on New Product final tests
• Partner with Quality & Reliability (Q&R) to review Top Field Issues and take part in the CAPA process
• Conduct or facilitate Failure Analysis (FA) when needed
• Develop and document procedures for installation, retrofit and maintenance (Technical Product Manuals), and create Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides
• Create initial training packages and train Customer Engineers, Process Engineers and Technical Product Support staff before shipment
• Identify parts that need stocking by AGS and coordinate retrofits, beta site testing and reporting
• Manage the Target Spares List (TSL), review legacy products and EOL parts, and support AGS supply chain development

Required profile

• Conceptual and practical expertise in the own discipline, with basic knowledge of related disciplines
• Knowledge of best practices and how the area fits with others, awareness of the competition
• Able to act as a resource for colleagues with less experience and lead small projects
• Ability to solve complex problems and explain difficult or sensitive information clearly

What we offer

• Salary of $124,000 to $171,000, depending on location, hire grade, experience and skills
• Comprehensive benefits package, with possible eligibility for a bonus and a stock award program