Global Product Support (GPS) Engineer III

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Global Product Support (GPS) Engineer III in Santa Clara, CA. The role covers developing procedures and documentation for servicing new products, working with quality and reliability teams, and training customer engineers before shipments.

Key responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products, and contribute to the FMECA process
• Participate in or own first-chamber Build & Test in the Apps lab, and solve issues or work with Engineering on them
• Work with Manufacturing to develop procedures and take part in New Product final testing if required
• Partner with Quality & Reliability (Q&R) to review and address Top Field Issues and take part in the CAPA process
• Conduct or facilitate Failure Analysis (FA) when needed
• Develop and document procedures for installation, retrofit and maintenance (Technical Product Manuals)
• Create Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides
• Collect process and qualification data to create BKMs
• Develop the initial training package for new products and train Customer Engineers, Process Engineers and Technical Product Support staff before ELS shipments
• Identify new parts that need stocking by AGS and help ensure they are kept in the right locations

Required profile

• Conceptual and practical expertise in own discipline and basic knowledge of related disciplines
• Knowledge of best practices and how the area fits with others, awareness of the competition
• Able to act as a resource for colleagues with less experience and lead small projects
• Able to solve complex problems and explain difficult or sensitive information

What we offer

• Salary of $124,000 to $171,000
• Full-time position, with travel of about 25% of the time and relocation eligibility
• Comprehensive benefits package, with possible bonus and stock award program