Global Product Support Engineer III

About the role

Applied Materials, a global leader in materials science and semiconductor equipment, is seeking a Global Product Support (GPS) Engineer III to develop procedures, support new products, and solve field issues for customers worldwide.

Key responsibilities

• Develop new procedures and Best Known Methods (BKMs) for servicing new products.
• Contribute to the FMECA process and own first chamber build & test in the Apps lab.
• Solve issues or collaborate with Engineering to address identified problems.
• Work with Manufacturing to develop procedures and participate in new product final testing.
• Partner with Quality & Reliability to review and address top field issues and participate in CAPA processes.
• Conduct or facilitate Failure Analysis as needed.
• Create and document installation, retrofit, and maintenance procedures (Technical Product Manuals).
• Produce Customer Engineering Notices, Internal Service Bulletins, and troubleshooting guides.
• Collect process and qualification data to establish product BKMs.
• Develop training packages for new products and deliver training to Customer Engineers, Process Engineers, and Technical Product Support staff.
• Identify new parts for stocking and coordinate with AGS to ensure proper inventory.

Required profile

• Demonstrates conceptual and practical expertise in product support with basic knowledge of related disciplines.
• Understands best practices, market competition, and integration with other functions.
• Leads small projects and acts as a resource for less‑experienced colleagues.
• Solves complex problems using analysis from multiple sources.

Required skills

• FMECA
• CAPA
• Failure Analysis
• Technical Product Manuals
• Customer Engineering Notices
• Internal Service Bulletins
• Best Known Methods
• Training development

What we offer

• Salary range $124,000 – $171,000 per year.
• Based in Santa Clara, CA with travel up to 25% of the time.
• Supportive work culture encouraging learning and development.
• Comprehensive benefits program including health, wellness, and stock award opportunities.