Global Process Support Engineer

About the role

Applied Materials, a global leader in materials engineering solutions for display and semiconductor chips, is hiring a Global Process Support Engineer in Santa Clara, CA. The role covers developing procedures and documentation for new products, supporting field issues and failures, and training customer engineers before shipments.

Key responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products, and collect process and qualification data to create BKMs
• Contribute to the FMECA process and participate in or own first-chamber Build & Test in the Apps lab
• Solve issues or work with Engineering to address them, and partner with Quality & Reliability (Q&R) to review and address Top Field Issues
• Participate in or own the CAPA process and conduct or facilitate Failure Analysis (FA) if needed
• Develop procedures for installing, retrofitting and maintaining products (Technical Product Manuals)
• Develop Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides
• Develop the initial training package for new products and train Customer Engineers, Process Engineers and Technical Product Support staff before ELS shipments
• Identify new parts that need stocking by AGS and work with them to place them correctly

Required profile

• Conceptual and practical expertise in own discipline and basic knowledge of related disciplines
• Knowledge of best practices and how the area integrates with others, awareness of the competition
• Ability to act as a resource for colleagues with less experience and lead small projects
• Ability to solve complex problems and explain difficult or sensitive information

What we offer

• Salary of $124,000 to $171,000
• Full-time position, travel of 10% of the time, relocation eligible
• Comprehensive benefits package, with possible eligibility for a bonus and stock award program