Front Desk Receptionist – Medical Office

About the role

Evergreen Family Medicine is seeking a friendly front‑desk receptionist to be the first point of contact for patients at its Roseburg clinic. You will greet visitors, collect essential information, handle phone calls, and support the administrative flow of a busy family‑practice environment.

Key responsibilities

• Greet patients and visitors, determine their needs, and direct them to the appropriate area.
• Collect and enter patient demographics, insurance details, and copay payments into the Athena system.
• Answer and route telephone calls efficiently, providing accurate information or transferring to the right staff.
• Verify insurance eligibility and benefits for OHP, DCIPA, Atrio, and other plans.
• Maintain HIPAA confidentiality and adhere to all clinic policies and state/federal regulations.
• Communicate professionally with patients, coworkers, and external providers via phone, fax, and email.
• Handle cash and credit‑card transactions, balance registers, and post nightly batches.
• Support ongoing training, stay current on Athena updates, and promote a positive, teamwork‑focused environment.

Required profile

• Prior experience answering phones in a medical or customer‑service setting.
• Flexible availability, including evenings and weekends.
• Ability to maintain confidentiality of patient information.
• Friendly demeanor, positive attitude, and basic knowledge of medical terminology.
• Cash‑handling experience preferred.

Required skills

• Proficiency with Athena electronic health record software.
• Accurate data entry and insurance verification.
• Effective verbal and written communication.
• Basic cash‑handling and transaction processing.

What we offer

• Health, dental, and vision insurance.
• Life insurance coverage.
• 401(k) plan with up to 6% company match.
• Paid time off.
• Supportive team culture focused on patient‑first values.