Front Desk Agent (Part‑Time)

About the role

The Guest Services Representative provides exceptional customer service to hotel guests, ensuring a memorable stay. This part‑time front desk role involves welcoming guests, handling check‑ins and check‑outs, managing reservations, and responding to guest inquiries.

Key responsibilities

• Greet guests, complete check‑ins, and explain hotel services and amenities.
• Process check‑outs, verify billing, and handle payments.
• Answer incoming calls, address guest questions, and resolve issues.
• Create, modify, and cancel reservations using the hotel reservation system.
• Offer concierge assistance, recommending local attractions, restaurants, and activities.
• Maintain a tidy, organized front‑desk area and assist with luggage handling as needed.
• Uphold the hotel’s standards of quality and hospitality at all times.

Required profile

• High school diploma or equivalent; some college or hospitality training preferred.
• Previous experience in customer service or hospitality is a plus.
• Strong communication and interpersonal abilities.
• Ability to multitask in a fast‑paced environment.
• Flexibility to work evenings, weekends, and holidays.

Required skills

• Basic computer skills.
• Experience with hotel reservation software (preferred).

What we offer

• Competitive salary commensurate with experience.
• Flexible part‑time schedule.
• Opportunities for growth within a hospitality‑focused organization.