Field Support Technician - Custom Cabinetry Surveys

About the role

California Closets, founded in 1978, designs custom storage solutions such as walk-in closets, entertainment centers, pantries and home offices. The Field Support Technician conducts in-home customer visits to measure space and provide the job-site survey for custom cabinetry, while delivering exceptional customer service. The typical schedule is Monday to Friday, 6:30am to 3pm.

Key responsibilities

• Assess design against on-site specifications and report design change requirements to designers, manufacturing and the install team.
• Coordinate with Design Consultants to provide measurements, photographs and data for the sale and design of custom projects.
• Help Design Consultants pick up files and hardware/finish samples from the office for measurements.
• Re-measure projects that need redesign, and copy CAD designs when jobsite errors occur so the designer can revise them.
• Review proposal (CAD drawing) specifications to identify the scope of work and possible installation challenges.
• Perform job-site surveys, create job-site plans for the installation team and communicate installation direction and expectations.

Required profile

• 2+ years of experience in construction, millwork materials and hardware, and/or home renovation and improvement.
• 1+ year of construction experience with knowledge of installation practices for custom cabinetry.
• Millwork estimating experience preferred.
• Strong communication, interpersonal and presentation skills.
• Ability to deliver an exceptional client experience aligned to company values.

Required skills

• Tech-savvy: able to learn and use business systems such as CAD, Epicor, Salesforce and Microsoft Office.
• Proficiency in math, including fractions and unit measurements.

What we offer

• Pay of $28-$33 per hour depending on experience.
• Health insurance covering medical, dental and vision.
• PTO days and paid holidays.
• 401K retirement plan with company match.
• 40-hour week with overtime potential and promotional career opportunities.