Field Service Technician – Smart Home Installations

About the role

Join Vivint Smart Home as a Field Service Professional, installing cutting‑edge smart home technology and identifying upgrade opportunities for customers in West Springfield, MA.

Key responsibilities

• Install, service, and troubleshoot security cameras, smart locks, and home automation systems.
• Evaluate customer homes on‑site to recommend and sell equipment upgrades or service enhancements.
• Train homeowners on how to use their new smart home system safely and effectively.

Required profile

• Sales mindset – experience in retail, B2C sales, insurance or service‑based sales is a plus.
• Customer‑first attitude – ability to act with integrity and build rapport with diverse customers.
• Technical aptitude – background in cable/satellite install, pest control, construction or solar is helpful.
• Valid driver’s license with a good driving record and ability to pass background and licensing checks.

Required skills

• Installation of security cameras.
• Installation of smart locks.
• Home automation system setup and troubleshooting.

What we offer

• Competitive hourly base pay ($24.43‑$27.24) plus uncapped commission and performance incentives.
• Paid training (virtual and on‑the‑job) with ongoing coaching and support.
• Company vehicle and gas card for work use, with paid drive time.
• 4‑day work weeks (4/10 schedule, includes Saturdays) for better work‑life balance.
• Full tools, cell phone, tablet, and paid licensing required for the role.
• Benefits include 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, employee stock purchase program, and employee pricing on smart home equipment.