Facility Coordinator - NYC Multi-Site Office Portfolio

About the role

Amentum is hiring a Facility Coordinator to support day-to-day facilities operations within a multi-site office portfolio under an Integrated Facilities Management (IFM) contract. The role acts as the main administrative and coordination hub between occupants, service providers, building management and the internal IFM team, ensuring efficient service delivery, compliance and a high-quality workplace in a fast-paced NYC office environment. It is an on-site role supporting one or more office buildings in New York City.

Key responsibilities

• Serve as the main point of contact for facilities service requests and coordinate work orders across hard and soft services
• Triage, assign, track and close work orders using a CMMS, and coordinate planned and reactive maintenance with technicians, vendors and building management
• Support move/add/change (MAC) activities such as furniture moves, space reconfigurations and workstation setups
• Monitor service delivery against SLAs and KPIs and escalate issues as needed
• Coordinate access, scheduling and oversight for third-party vendors and subcontractors, verify completed work and check that service reports, close-out photos and permits are submitted
• Assist with vendor onboarding, including COIs, safety documentation and building compliance
• Provide customer-focused support to occupants and client representatives, communicate service updates and outages, and support workplace experience initiatives
• Maintain records for work orders, assets, maintenance logs and compliance documentation, assist with monthly reporting and metrics tracking, and support budget tracking, invoice review and purchase order processing
• Support compliance with NYC codes, building rules and client policies, and assist with safety programs, inspections and corrective actions

Required profile

• 2+ years of experience in facilities coordination, property management or workplace operations (office environment preferred)
• Experience in an IFM, corporate real estate or outsourced facilities model
• Preferred: familiarity with NYC office building operations and vendor coordination, basic understanding of building systems (HVAC, electrical, plumbing) to route work, and experience supporting SLA/KPI-driven contracts
• Ability to work independently while supporting a broader IFM team, and occasional flexibility for early mornings, evenings or weekends during critical activities

Required skills

• Proficiency with CMMS systems and Microsoft Office (Outlook, Excel, Word)
• Strong organizational skills and excellent written and verbal communication

What we offer

• Health, dental and vision insurance
• Paid time off and holidays
• Retirement benefits including 401(k) matching
• Educational reimbursement, parental leave and employee stock purchase plan
• Disability and life insurance, pet insurance and tax-saving options