Facilities & Maintenance Manager

About the role

Mandarin Oriental Residences New York Fifth Avenue, a luxury apartment building with 65 bespoke apartments, is looking for a Facilities Manager to join its Residences team. The manager oversees the engineering staff and functions, including the day-to-day operation of mechanical and electrical plant, plumbing, elevators, fire, life, health and safety systems, staff performance and asset management, and may cover shared areas and the Master Association's facilities needs. The role reports to the Director of Residences.

Key responsibilities

• Establish and implement safe and sound procedures, including the life safety manual, business continuity plan and standard operating procedures, and lead a score of over 90% on the annual FLHSS audit.
• Take part in developing the engineering budget, including energy costs, consumption and capital expenditure.
• Monitor electricity, steam and gas consumption for the residential section and oversee energy management.
• Manage engineering staffing, preventive and corrective maintenance programs, and all maintenance contracts (pool, mechanical, electrical, plumbing).
• Set up and run the annual CAPEX plan and budget, and oversee general improvement projects and local law projects with minimal resident disruption.
• Run fire, life, health, safety and security activities, including weekly fire drills, FLHSS meetings and inspections, and keep a permit and licence calendar current.
• Walk through residential floors, mechanical rooms and amenity areas daily, attend to emergencies, and handle incident reports.
• Train staff on systems such as room keys, A/V equipment, lighting and temperature control, and manage HVAC vendor schedules.
• Help residents with engineering issues in their units and assist with third-party vendor quotes.
• Manage IT functions for the residences (Creston, Salto, WiFi), contingency and emergency power systems, and sustainability efforts.
• Support the Director of Residences with the annual budget, contractor selection and review of engineering contracts.

Required profile

• Minimum 4 years in engineering studies (mechanical, electrical, plumbing, environmental, etc.).
• Minimum 5-10 years in engineering management and 5-10 years developing and managing a luxury property.
• Ability to train on basic engineering systems, coordinate multiple tasks, develop a financial budget and manage relationships with third-party vendors for MEP and appliance repairs.
• Excellent written and verbal skills.

Required skills

• Excellent knowledge of major building systems, pool management and energy management.
• Knowledge of building permits and licences.

What we offer

• Salary of $95,000 to $97,000 and a 10% bonus.
• Health, dental and vision benefits.
• Learning and development programmes, health and wellness programmes, and retirement plans.
• The MOstay programme offering complimentary nights and discounted rates for guests.