Enterprise Customer Success Manager

About the role

We’re expanding our Customer Success team and seeking an Enterprise Customer Success Manager to drive retention, expansion and satisfaction for our most valuable enterprise accounts at Silna Health.

Key responsibilities

• Serve as primary advocate for enterprise accounts, guiding them from onboarding through the full customer journey.
• Build trust and credibility with healthcare partners and act as product expert to maximize platform value.
• Identify and execute expansion opportunities, driving upsell and account growth.
• Monitor account health using analytics, spotting trends to improve success.
• Own and improve operational processes to enable sustainable organizational change.

Required profile

• 3‑5 years of Customer Success experience in a high‑growth SaaS company.
• 2+ years managing enterprise customers with six‑figure contracts and a proven track record of growth.
• Strong project management, communication and relationship‑building skills.
• Ability to work onsite in Manhattan five days a week.

What we offer

• Fast‑paced environment with an enthusiastic, motivated team.
• Opportunity to work with customers who love the product.
• Technology that materially improves health outcomes.
• Competitive compensation, 401k and unlimited PTO.