Enterprise Customer Success Manager

About the role

As an Enterprise Customer Success Manager at SentiLink, you’ll be responsible for providing our customers with the highest level of service and business insight. Your role will include onboarding new clients and setting up business objectives with each customer. This is a remote, US‑based role.

Key responsibilities

• Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers.
• Develop an extremely in‑depth understanding of the fraud domain and SentiLink’s products.
• Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
• Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals).
• Take a consultative approach – understand fraud situations partners face and propose solutions, even beyond SentiLink’s products.
• Establish business goals with each client and create a plan to achieve targets.

Required profile

• 5‑7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud.
• Collaborate closely and share insights with cross‑functional teams (Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering).
• Partner with Sales during pre and post sales.
• Self‑motivated, detail‑oriented, with a big appetite for making our partners successful.
• Experience with Salesforce and Apollo, a plus.
• Willingness to travel up to 40 % of the time to visit clients and industry conferences.
• Legally authorized to work in the United States and reside in the United States.

Required skills

• Salesforce
• Apollo

What we offer

• Employer paid group health insurance for you and your dependents.
• 401(k) plan with employer match (or equivalent for non‑US roles).
• Flexible paid time off.
• Regular company‑wide in‑person events.
• Home office stipend, and more.