Enterprise Customer Success Manager

About the role

Bynder is looking for an experienced Enterprise Customer Success Manager to guide strategic, high-profile customers in leveraging its AI-enhanced DAM platform. You will act as a trusted advisor, ensuring customers achieve measurable business outcomes and maximize value from Bynder’s solutions.

Key responsibilities

• Develop and execute strategic success plans, set value-realization goals, and drive adoption of Bynder’s platform and integrations.
• Own the end-to-end renewal cycle, including strategy, proposal creation, negotiation, and procurement engagement.
• Collaborate with Strategic Account Managers, partners, and system integrators to shape account strategy for retention and growth.
• Conduct business reviews, map stakeholder landscapes, and champion executive and functional champions within customer organizations.
• Relay customer feedback to product teams and keep customers informed of new innovations.

Required profile

• 7+ years in customer success, account management or SaaS sales, with at least 5 years in enterprise DAM or MarTech environments.
• Proven track record managing complex, high-value deployments and influencing Director, VP and C-level stakeholders.
• Strong business acumen, commercial negotiation skills, and ability to quantify ROI.
• Experience driving gross and net retention, as well as expansion pipelines.

Required skills

• Digital Asset Management (DAM) platforms
• Integration knowledge of CMS, PIM, eCommerce and Creative Tools
• AI tools and their impact on marketing
• Salesforce (CRM) and Catalyst platforms

What we offer

• Competitive base salary $120K‑$130K plus commission
• 401(k) match up to 6%
• 100% company-paid medical, dental, vision and life coverage for you and your family
• Unlimited vacation policy
• Opportunities for rapid advancement in a high-growth tech company
• Referral bonus plans and a fun, inclusive work environment