Engagement Specialist

About the role

The Engagement Specialist provides staffing at all of Share’s 24‑hour facilities, including shelters and Lincoln Place Apartments. Specialists focus on safety, client engagement, and supporting clients in reducing barriers to housing. Shifts are variable and may include day, swing, or overnight hours based on operational needs.

Key responsibilities

• Maintain a safe, welcoming environment for a diverse population experiencing homelessness.
• Provide conflict resolution, crisis intervention, and coordinate emergency services when needed.
• Assist clients in creating housing plans, setting goals, and accessing basic needs such as clothing and bedding.
• Document resident information and case notes accurately in Service Point.
• Perform routine janitorial duties and, on swing shifts, prepare dinner for up to 50 residents.

Required profile

• Minimum of two years experience working with people experiencing homelessness or low‑income individuals.
• Experience with substance use disorders, mental health concerns, and crisis intervention is desired.
• Bachelor’s degree in a related field is highly desirable.
• Valid driver’s license and ability to pass a background check.

Required skills

• Proficiency with Microsoft 365 applications.
• Knowledge of local social service resources and the housing‑first model.
• Strong problem‑solving, communication, and organizational abilities.

What we offer

• Four weeks of paid time off.
• Wellness program and 401(k) with employer match.
• Health, dental, and life insurance.
• Company‑paid Food Handlers Card for all sites.