Eligibility Associate – Right From the Start Medicaid (Statewide)

About the role

The Georgia Department of Human Services is seeking an Eligibility Associate for the Right From the Start Medicaid (RSM) unit. This statewide position supports families and individuals by managing eligibility applications and providing front‑line customer service.

Key responsibilities

• Perform general office management duties such as keyboarding, filing, and managing correspondence.
• Provide and coordinate services to clients, families and partners who call or visit the office, including telephone routing and follow‑up.
• Screen, register and process applications for all OFI eligibility programs using electronic application, document imaging and eligibility systems.
• Maintain confidential records and use Microsoft Office Suite to complete daily tasks.

Required profile

• High school diploma or GED.
• At least six months of customer‑contact experience.
• Preferred: two years of clerical experience with customer interaction and one year in a lower‑level Customer Service Associate role.

Required skills

• Microsoft Office Suite.
• Document imaging and eligibility system navigation.

What we offer

• Generous benefits package including medical, dental, vision, life insurance, and retirement plans (401(k) and 457).
• 13 paid holidays, vacation and sick leave, and employee discount programs.
• Telework opportunities where applicable.