Electrical Quality Specialist (Engineer)

About the role

ABB is hiring an Electrical Quality Specialist (Engineer) in Richmond, Virginia, reporting to the Customer Quality Lead. The role focuses on improving customer satisfaction by resolving complaints, analyzing defects and delivering solutions for Power Distribution Units (PDU), Static Transfer Switches (STS) and Uninterruptible Power Supplies (UPS) used in data centers and critical power applications. The work is onsite.

Key responsibilities

• Maintain strict adherence to electrical safety standards during equipment operations.
• Work with field project, service, process quality and engineering teams to implement timely containment and corrective actions.
• Analyze customer-returned defective products and prepare 8D reports, communicating findings and resolution plans to customers.
• Perform on-site customer visits to address complaints, provide technical support, coordinate collection of defective material and build long-term customer relationships.
• Partner with service teams, retrieve defective materials, carry out root cause analysis and drive sustainable improvements.
• Lead and contribute to continuous improvement projects and cost-saving initiatives focused on product quality and operational efficiency.

Required profile

• Bachelor's degree in electrical or electronics engineering or a related field, plus at least 2 years of experience in a manufacturing or quality control environment.
• Ability to read and interpret schematics for electrical equipment and PCBAs is preferred.
• Clear and persuasive written and verbal communication.
• US work authorization required.

Required skills

• Hands-on experience with transformers, PDUs, STSs and UPS products, including testing, troubleshooting and servicing electrical distribution and control systems (a plus).
• Proficiency with electrical and electronic test equipment such as power supplies, multimeters, oscilloscopes and power analyzers.
• Working knowledge of Lean, Six Sigma and PPS is highly desirable.
• Familiarity with standards such as UL1561, NEMA ST-20, IEEE C57.12.01, IEEE C57.12.91, DOE 2016, UL891 and CSA C22.2 is a strong advantage.
• Experience with Power Apps, Power Automate or Power BI is preferred.

What we offer

• Salary expected between $68,600 and $109,760 annually.
• Medical, dental and vision plans, life insurance, short and long term disability, supplemental benefits and paid parental leave.
• 401(k) savings plan with company contributions and an Employee Stock Acquisition Plan.
• 11 paid holidays and vacation for salaried exempt positions.