Donor Services Assistant (Temporary)

About the role

The Donor Services Assistant provides essential support to MSF USA’s donor community. Working as a primary point of contact, you will answer inquiries, resolve issues, and help facilitate donations while contributing to donor communications.

Key responsibilities

• Respond to donor calls, emails, and mail inquiries, maintaining strong relationships.
• Act as the first point of contact for donor queries and complaints, ensuring timely resolution.
• Assist in developing and delivering donor messages about MSF programs and policies.
• Support basic data management tasks within the donor database under senior guidance.
• Participate in prospecting and donor cultivation activities aligned with MSF‑USA strategy.

Required profile

• Excellent communication skills with a customer‑service orientation.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Strong attention to detail and organizational abilities.
• Interest in humanitarian work and MSF’s mission.

Required skills

What we offer

• Opportunity to contribute to a globally respected humanitarian organization.
• Professional development in donor relations and fundraising.
• Dynamic, mission‑driven work environment.