Director, SME Sales Operations

About the role

The Director, SME Sales Operations is responsible for enabling scalable growth across Mastercard’s newly formed SME Channel Distribution organization through operational excellence, strategic planning, KPI reporting, and portfolio health management. This senior role partners closely with Sales, Finance, and regional teams to drive accountability, visibility, and execution across revenue‑generating initiatives.

Key responsibilities

• Lead end‑to‑end sales and revenue reporting processes for Channel Distribution globally, working across five regional sales and finance organisations.
• Own strategic planning and operational forecasting tied to revenue and portfolio performance.
• Develop executive‑level dashboards, KPIs and business reviews to support decision‑making and growth planning.
• Partner with Sales leadership to drive operational rigor, pipeline visibility and performance accountability.
• Act as the central operational lead overseeing activation progress for signed portfolios, ensuring milestones and commercialization timelines stay on track.
• Identify risks, bottlenecks and dependencies affecting activation and revenue realization, escalating and driving resolution.
• Collaborate cross‑functionally with Finance, Product, Customer Success and Implementation teams to align priorities and execution plans.
• Drive process optimisation and operational scalability through automation, governance and continuous‑improvement initiatives.
• Support annual operating plans, strategic initiatives and executive presentations related to sales growth and channel performance.
• Establish operational cadence and governance mechanisms that improve visibility across portfolio performance and activation readiness.

Required profile

• Strong strategic and operational leadership experience within sales operations, revenue operations or commercial enablement environments.
• Proven ability to manage sales performance reporting and portfolio health management at a global scale.
• Experience partnering with sales, finance and regional teams to drive accountability and execution.

Required skills