Director, Product Management

About the role

Mastercard is seeking a Director of Product Management to lead its North America Digital Product Issuing team. The role focuses on delivering secure, seamless payment experiences by scaling digital payment solutions such as MA Agent Pay, MA Checkout Services, and MA Virtual Card Token for issuers across the region.

Key responsibilities

• Articulate Mastercard’s perspective on the digital payments landscape and embed it into customer discussions, product strategies, and go‑to‑market materials.
• Support strategic engagement models with co‑brand issuers, merchants, and partners across issuing and acquiring ecosystems.
• Champion team culture and drive alignment across NAM Digital Payments and broader stakeholders.
• Enable customer success by supporting planning, product prioritization, KPI definition, and partnership with Customer Account Managers and Technical Account Managers.
• Own the Voice of Customer framework, ensuring feedback loops into regional and global product teams.
• Act as the central point of contact for assigned segments, own KPIs, and lead forums with internal and external stakeholders.

Required profile

• Deep understanding of digital payments, digital commerce, and the broader ecosystem.

Required skills