Director of Business Office

About the role

Greenleaf Behavioral Health Hospital, a 136-bed behavioral health and substance abuse treatment hospital in South Georgia offering inpatient, partial hospitalization and intensive outpatient programs, is looking for a Director of Business Office. The role plans, develops, organizes, implements, evaluates and supervises business office activities, including financial counselling, billing and collections for all service lines.

Key responsibilities

• Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials and daily census together with the CFO.
• Establish and maintain controls for all cash collected and posted in the patient accounting system.
• Maintain effective communication with third-party insurance carriers to resolve issues affecting cash flow and patient satisfaction.
• Provide staff management, including hiring, development, training, performance management and communication.
• Keep the leadership team informed so that third-party compliance guidelines are met.
• Select and monitor outside collection vendors for facility receivables.
• Review and balance agency reports against system reports and approve agency invoices.
• Lead operations for claims management and collections of facility receivables to support the facility's financial goals.
• Define and support departmental goals and objectives, and review statistical reports to spot trends and operational deficiencies.
• Work with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
• Manage and direct subordinate staff toward their goals and objectives.

Required profile

• High school diploma or equivalent; bachelor's degree in Business Administration or a related field preferred.
• Five or more years of job-related experience, preferably in behavioral health.
• Three or more years of supervisory experience.
• Valid driver's license, automobile insurance and access to a car where the facility requires it.

Required skills

• Strong revenue cycle technical skills.
• Supervisory and leadership abilities.