Dental Virtual Assistant (Spanish‑English Bilingual)

About the role

We are a pediatric dental surgery practice in Florida seeking a reliable, detail‑oriented Dental Virtual Assistant who is fluent in both Spanish and English. This full‑time remote position supports our front‑desk operations, insurance processes, and patient communications to ensure a smooth, high‑quality experience for families.

Key responsibilities

• Manage inbound and outbound patient calls and communications as the virtual front desk.
• Process dental and medical insurance pre‑authorizations and verify eligibility, including same‑day checks.
• Upload, organize, and maintain patient documents and faxes.
• Update patient records in the Oryx EMR system.
• Prepare and send referral acknowledgment letters and emails.
• Perform billing‑related tasks and ensure HIPAA compliance.
• Submit daily activity reports and provide general administrative support as needed.

Required profile

• Minimum 1 year experience in a dental or healthcare administrative role, preferably with dental practice exposure.
• Experience with insurance pre‑authorizations and eligibility verification.
• Bilingual Spanish‑English communication skills.
• Ability to work independently, reliably, and with strong attention to detail.

Required skills

• Proficiency with EMR/EHR systems (experience with Oryx is a plus).
• Competence in Google Workspace (Drive, Meet, Docs).
• Reliable laptop or desktop computer.
• Stable high‑speed internet connection (minimum 25 Mbps).
• Noise‑cancelling headset and functional webcam for virtual meetings.

What we offer

• Dedicated HR and contractor support team.
• Optional secure VPN license.
• Provided HIPAA and cybersecurity training with certification.
• Remote work flexibility with a full‑time schedule (8 am‑5 pm EST, Monday‑Friday).