Demand Specialist VA

About the role

The Ward Law Group, a personal injury law firm, is hiring a Demand Specialist Virtual Assistant. The role collects medical records, medical bills and supporting documentation to prepare demand packages sent to insurance companies, with consistent follow-up by phone and email until the case moves to the next stage.

Key responsibilities

• Request medical records and bills by email, fax and/or mail, and follow up with providers and adjusters by phone and email
• Pay invoices to obtain records and bills, and document expenses in the case management system
• Review records and bills for accuracy and request corrections when needed
• Upload documents, link emails and update links in the case management software
• Prepare demand packages in chronological order by provider, submit them for review, apply corrections and write additional demands for case manager and attorney review
• Send demands by email, fax and/or mail and keep clients informed with introductory and courtesy calls

Required profile

• Fluent in English and Spanish
• Reliable, punctual and able to work well in a team
• Excellent written and verbal communication, with strong phone contact handling and active listening
• Ability to handle customer complaints and deliver good customer service
• Keen eye for detail and ability to adapt to a fast-paced environment

Required skills

• Proficiency with computers and relevant software
• Task prioritization, multitasking and time management

Working hours are Monday to Friday, 8:30 AM to 5:00 PM. This is an independent contractor engagement with no paid time off, healthcare, retirement or other benefits; the contractor supplies their own equipment, software, internet and workspace.