Danish-Speaking Customer Support Associate – Telecommunications

About the role

This position is a pure customer service role for a major international telecommunications provider. You will support Danish‑speaking customers across multiple channels, providing accurate information and a positive experience. The job is based on‑site in Sofia with a fixed Monday‑to‑Friday schedule.

Key responsibilities

• Handle inbound enquiries via phone, email, chat and other supported channels.
• Assist customers with top‑ups, SIM activation, roaming, account enquiries and related telecom services.
• Provide clear guidance and accurate information about products and services.
• Resolve concerns efficiently, aiming for first‑contact resolution.
• Document interactions and maintain up‑to‑date case information.
• Follow established processes, procedures and quality standards.
• Deliver professional, empathetic support in every interaction.
• Maintain a consistently positive customer experience.

Required profile

• Danish language proficiency at B2 level or higher.
• English language proficiency at B2 level or higher.
• Strong verbal and written communication skills.
• Good computer skills and ability to work with multiple systems simultaneously.
• Problem‑solving mindset with a customer‑focused attitude.
• Availability to work on‑site in Sofia, Monday to Friday, 10:00–19:00.

What we offer

• Competitive monthly salary plus performance‑based bonus.
• Additional health insurance.
• Food vouchers.
• Relocation support for eligible candidates moving to Sofia.
• Three weeks of initial training conducted in English.
• Ongoing professional development and support.
• Stable Monday‑to‑Friday schedule with no weekend shifts.
• International, multicultural working environment within a leading global customer experience organisation.