Customer Support Engineer - PCB Manufacturing

About the role

KLA provides advanced inspection tools, metrology systems, process solutions and analytical software for the electronics industry. This Customer Support Engineer role supports KLA's PCB territory customers so that their Orbotech systems run accurately, and reports directly to the assigned District Manager. US citizenship is required by customers, and travel of about 50-60% is needed to support the customer base.

Key responsibilities

• Provide service support covering system commissioning, breakdown repairs and preventative maintenance.
• Diagnose and solve pneumatic, vacuum, electronic (AC and DC) and computer issues to the component level.
• Build strong relationships with customers to help sell the product portfolio.
• Complete field reports accurately and represent KLA's culture and values.

Required profile

• Bachelor's degree or two years of related work experience.
• Solid background in electronics, mechanical engineering and vacuum technology, and basic knowledge of printed circuit board technologies.
• Ability to work independently and unsupervised for long periods, often in difficult conditions, and to adapt to different hours, locations and conditions.
• Excellent communication, interpersonal and problem-solving skills.

Required skills

• WinNT, Windows XP, Windows 7 and 10, Linux and MS Office.
• Physical ability to lift 50 lbs frequently and bend from the waist.

What we offer

• Base pay of $29.19-$49.62 per hour, depending on role, level and location.
• Possible performance incentives and benefits such as medical, dental, vision, life insurance, 401(k) with company match, ESPP, tuition reimbursement, EAP, paid time off and family care leave.