Customer Success Specialist

About the role

We are looking for a Customer Success Specialist to help our customers get the most value from our health services platform. You will build relationships with customers, support their onboarding and ongoing use of the platform, and work with internal teams to ensure a positive customer experience.

Key responsibilities

• Support customers throughout onboarding and their ongoing use of the platform.
• Build strong relationships with customers and understand their needs.
• Respond to customer questions and help resolve issues.
• Monitor customer satisfaction, engagement, and overall experience.
• Conduct onboarding sessions, product demonstrations, and follow‑ups.
• Work closely with Support, Product, and Engineering teams to resolve customer needs.
• Collect customer feedback and communicate insights to internal teams.
• Identify opportunities to improve customer adoption and retention.
• Maintain accurate customer information and activity in CRM systems.
• Prepare basic reports on customer activity and satisfaction.

Required profile

• 1+ year (junior) or 3+ years (mid) experience in customer service, success, or account support.
• Strong communication, interpersonal, and problem‑solving skills.
• Customer‑focused, proactive, and able to manage multiple requests.
• Experience with SaaS or digital products is a plus.
• Ability to work independently and collaborate with cross‑functional teams.
• Good English communication skills.

Required skills

• Salesforce
• HubSpot
• Zendesk
• Intercom
• CRM tools

What we offer

• Fully remote work with flexible working hours.
• Opportunity to work with an innovative health services platform.
• Supportive and collaborative team environment.
• Professional growth and learning opportunities.
• Close collaboration with Product, Engineering, and Sales teams.
• Competitive compensation based on experience and skills.