Customer Success Manager, Strategics

About the role

Join Anthropic’s Customer Success team as a Strategic Customer Success Manager for Enterprise Tech accounts. You will partner with a select group of technology leaders to drive adoption of Anthropic’s Claude platform—including API, Claude Code, and Cowork—helping them unlock AI‑enabled value across their organizations.

Key responsibilities

• Build trusting, strategic relationships with decision makers in complex, matrixed enterprises.
• Own the full customer lifecycle, creating structured operational assessments and success plans.
• Identify and recommend the right Claude capabilities to meet each customer’s business objectives.
• Guide customers on best practices, model optimization, and change‑management strategies to scale usage.
• Collect insights that inform Anthropic’s product roadmap, research priorities, and go‑to‑market strategies.

Required profile

• Strong business acumen combined with technical expertise in AI/LLM solutions.
• Proven ability to act as a strategic advisor and trusted partner.
• Experience working with global technology leaders and navigating complex organizational structures.
• Excellent communication skills to convey technical concepts to both technical and non‑technical stakeholders.

Required skills

• Claude API integration
• Claude Code
• Claude Cowork platform
• Large language model (LLM) technology