Customer Success Manager

About the role

We are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark’s live customer base. You will work closely with the Head of Customer Success, Audit Engineers, Product, and Sales to ensure customers adopt Clark successfully, reach value quickly, and expand their use of the platform.

Key responsibilities

• Own day‑to‑day customer relationships after onboarding.
• Track customer health, adoption, renewals, and expansion signals.
• Run regular customer check‑ins and quarterly business reviews.
• Coordinate with Audit Engineers on workflow questions and customer feedback.
• Identify customer risks and escalate appropriately.
• Partner with Sales on expansion opportunities.
• Partner with Product on recurring customer needs.
• Maintain strong account documentation and internal visibility.
• Help build repeatable CS playbooks and customer health processes.

Required profile

• 3+ years of customer success, account management, implementation, or consulting experience.
• Experience in B2B SaaS or workflow‑heavy customer environments.
• Strong communication and relationship‑building skills.
• Highly organized, proactive, and comfortable managing multiple customers and stakeholders.
• Strong customer empathy, commercial awareness, and high ownership.

What we offer

• Unlimited PTO.
• Wellhub Platinum membership.
• Comprehensive health, dental, and vision coverage.
• Free company dinner every day.