Customer Success Manager

About the role

Highstoke Media is seeking a Customer Success Manager to be the primary point of contact for our luxury beauty and advanced aesthetics clients. You will coach, support, and guide clients to maximize the impact of our digital marketing services while ensuring long‑term satisfaction.

Key responsibilities

• Manage and nurture client relationships as the main contact, delivering personalized coaching and guidance.
• Conduct regular Zoom check‑ins to review progress, address challenges, and align on objectives.
• Handle urgent client issues with poise, providing timely problem‑solving.
• Coordinate with internal teams to ensure seamless communication and support.
• Collect and analyze client feedback to continuously improve the experience.

Required profile

• Exceptional verbal and written communication skills in English.
• 2‑3+ years in a customer‑facing role, preferably in customer success or account management.
• Experience working for a US‑based company and understanding cultural nuances.
• Strong organizational abilities and the capacity to manage multiple accounts simultaneously.

Required skills

• Proficiency with Zoom for daily client meetings.
• Experience using project management tools such as Asana, Slack, and ClickUp.
• Familiarity with CRM systems and basic marketing software.
• Knowledge of Facebook Ads, Google Ads, and other digital advertising platforms.